Questions, answered

Enter the tracking number from your confirmation email into the tracking box on our home page. You do not need an account. The page shows the current status, a live map and every scan from pickup to delivery.

It is generated the moment your shipment is booked and sent to you by email. It looks like FA-1099-L3MYSFBT. If you cannot find it, contact us with the sender name and destination and we will look it up.

Air freight is typically 2 to 5 business days, road freight 3 to 7 days, and ocean freight 15 to 40 days depending on the route. Your tracking page shows the estimated delivery date for your specific shipment.

Your shipment has reached customs and needs a clearance fee paid before it can continue. When a shipment is on hold, a Pay Clearance Fee button appears on the tracking page with the exact amount due.

Open your tracking page and choose Pay Clearance Fee. Select a payment method, send the amount to the account shown, then upload your payment proof. Our team verifies it and releases the shipment, usually within one business day.

Yes. We move freight by air, sea and road across the United States, the United Kingdom, Europe and worldwide, including customs handling at both ends.

Often yes, if the shipment has not yet left the origin facility. Contact us as early as possible with your tracking number and the new address and we will confirm whether it can still be changed.

Contact us with your tracking number and we will investigate immediately. Shipments can be covered by cargo insurance, which is arranged when the shipment is booked.